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Cancellation Policy

Terms & Conditions This document outlines the terms for booking and attending therapy sessions. Please read carefully. Contact Arrangements To contact me between sessions, email cbtsamaira@gmail.com. I generally respond within 48 hours, Monday to Friday, 9am to 5pm. Emergency support: If you are in crisis, contact your GP, the NHS Surrey Crisis Helpline (0800 915 4644), Samaritans (116123), or Text SHOUT (85258). For immediate risk, go to A&E or call 999. Payment Arrangements The fee is £75 for a 50-minute session, payable by bank transfer at least 48 hours in advance: Account details: Samaira Hanif, Starling Bank, Account no. 76146130, Sort code: 60-83-71. Cancellation policy: Please provide 48 hours' notice. Cancellations within 48 hours incur the full session fee, which must be paid before rebooking. Refunds/Transfers: All payments are non-refundable and non-transferable. Attendance/Cancellations Regular attendance is important for therapy progress. If you need to reschedule, please give at least 48 hours' notice. I will try to offer an alternative session within 2 weeks. If you are late, notify me via email. Late arrivals will not receive extended session time. If I need to cancel, I will inform you as soon as possible via email or text. You can terminate therapy at any time. While a discharge session is recommended, it’s not always necessary. Confidentiality All therapy discussions are confidential, except when necessary for your or others' safety. I will discuss any concerns with you before sharing information. Your responsibility: Ensure you are in a private, quiet environment during sessions. Do not attend while driving or in public spaces. Minimize distractions. Children should not be present. If technical issues arise, we will attempt to resolve them or switch to a phone session. GDPR and Privacy I collect personal data to comply with clinical note-keeping requirements. Clinical records are retained for a minimum of 7 years, depending on your age and ability to consent, after which they are securely destroyed. Session notes are taken for therapy purposes and administrative management. Your information is stored securely and confidentially. As a BABCP accredited therapist, I adhere to their code of ethics and confidentiality standards. I also engage in regular clinical supervision, where information is anonymised to protect your privacy.